Privacy Policy

Last updated: 04 September 2026

Our Stuff Carpet operates the website ourstuffcarpet.com and ourstuffcarpet.store, along with our showrooms and social media channels. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website or services, you agree to the practices described in this policy.

Who we are

Our Stuff Carpet is a carpet and flooring supplier based in Phnom Penh, Cambodia. If you have any questions about this policy or your personal information, you can contact us using the details at the end of this page.

Information we collect

We collect information in the following ways.

Information you give us directly. When you contact us, place an order, request a quotation, or visit our showroom, you may provide details such as your name, phone number, email address, delivery or installation address, and details about the products or services you are interested in.

Information from messages and social media. When you contact us through Facebook Messenger, Telegram, Zalo, Instagram, or similar channels, we receive the information you send us and the details those platforms make available, such as your name or profile.

Information collected automatically. When you visit our website, we may automatically collect technical information such as your device type, browser, IP address, pages you view, and how you use the site. This is usually collected through cookies and similar tools.

Payment information. If you make a payment, it is processed by our payment or banking providers. We do not store your full card or bank account numbers on our systems.

How we use your information

We use your information to:

  • Process and deliver your orders, quotations, and service bookings
  • Arrange measurement, installation, cleaning, delivery, or rental services
  • Respond to your questions and provide customer support
  • Send you updates about your order or service
  • Send promotions, offers, and news, where you have agreed to receive them
  • Improve our website, products, and services
  • Keep records and meet our legal and business requirements

Sharing your information

We do not sell your personal information. We only share it with:

  • Delivery, installation, and logistics partners, so they can complete your order
  • Payment and banking providers, to process payments
  • Service providers who help us run our website, marketing, or operations
  • Authorities or others where required by law

Anyone who handles your information on our behalf is expected to keep it secure and use it only for the purpose we share it for.

Cookies

Our website may use cookies and similar technologies to help the site work properly, remember your preferences, understand how the site is used, and support our marketing. You can control or disable cookies through your browser settings, although some parts of the site may not work as well if you do.

Marketing and your choices

If you receive marketing messages from us by email, Telegram, or other channels, you can ask us to stop at any time. Just contact us using the details below, or use the unsubscribe option where available. We will still send you messages related to your orders or services when needed.

How we protect your information

We take reasonable steps to keep your personal information safe and to prevent unauthorised access, loss, or misuse. However, no method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

How long we keep your information

We keep your personal information only as long as needed to provide our services, maintain our records, and meet legal or business requirements. When it is no longer needed, we take steps to remove or protect it.

Your rights

You may ask us to:

  • Access the personal information we hold about you
  • Correct information that is wrong or out of date
  • Delete your information, where we are able to
  • Stop sending you marketing messages

To make a request, please contact us using the details below. We may need to confirm your identity before we act on your request.

Other websites

Our website or messages may contain links to other websites or platforms that we do not control. We are not responsible for their privacy practices, so we encourage you to read their privacy policies.

Children’s privacy

Our services are intended for adults and for business customers. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will remove it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. We encourage you to review this page from time to time to stay informed.

Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Our Stuff Carpet
Head Office: #30A, Street 229 corner 194, Sangkat Phsar Depo 1, Khan Toul Kork, Phnom Penh, Cambodia
Showroom: Lot 254, Level 2, Chip Mong 271 Mega Mall, Khan Mean Chey, Phnom Penh, Cambodia
Phone: 010 732 724 / +855 17 791 166
Email: sales@ourstuffcarpet.com
Website: ourstuffcarpet.com